Important Health Information

Doomyz may provide health information from time to time solely as a convenience. No particular dietary, medical, physiological or health advice or result is offered, promised or guaranteed. By purchasing from Doomyz, You acknowledge that Doomyz makes no express or implied statements, representations, claims, or guarantees for any specific dietary or health-related results.

If your child has any medical condition, including a food allergy, you must obtain the approval of your child’s GP, or Nutritionist/Dietician prior to purchasing our baby food.

Disclosures About Ingredients, Allergens and Nutrition

We create foods and meals to help meet the general health and nutrition needs of children during various stages of development. Our meals are created in collaboration with professionals and arrive properly portioned for the child. All packaging includes ingredient information and You also may find the nutrition information on our Site.

Our food is made only in sanitary food kitchens that do not handle peanuts, tree nuts, shellfish, dairy, or eggs. Doomyz Products may nevertheless include ingredients to which your child is allergic so always check the complete ingredients list on our Website prior to serving. If you suspect that your child may be allergic or has an allergic reaction or is having some other adverse health event, immediately contact your GP in the event of a medical emergency.

Doomyz T&Cs

1.1 These are the website terms and conditions of Doomyz in Jordan.

1.2 We operate the website www.doomyz.com (the “Website”).

1.3 This document (together with the documents referred to in it) tells you the terms and conditions on which we will supply to you the products (“Products”) listed on our Site via one of our subscription services (“Services”). Please read these terms and conditions carefully before ordering any Products from our site or subscribing to one of our Services. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions.

1.4 These Terms and Conditions were most recently updated on 16 November 2022 and apply to sales to consumers.

1.5 If you use or order Products after we have published any changes you will be bound by those changes. You should check prior to each use or order to ensure that you understand the precise terms & conditions applicable to your visit to our Website, or purchase.

1.6 You should print a copy of these terms and conditions for future reference.

1.7 Please tick the checkbox in the shopping basket to accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our website.

2. SERVICE AVAILABILITY

2.1 Our website is only intended for use by people residing in Jordan. Unfortunately, we cannot accept orders from individuals outside of Jordan at this time.

3. YOUR STATUS

By placing an order through our site, you warrant that:

3.1 you are legally capable of entering into binding contracts;
3.2 you are at least 18 years old;
3.3 you are a resident in Jordan; and
3.4 you are accessing our site from that country.

4. PURCHASE CONTRACT

4.1 All use of our Website and purchases made on this Website are governed by these terms and conditions. After placing an order via our Website, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products by subscribing to a Service. Subject to our cancellation rights set out in clause 4.5 below, acceptance of your order and completion of the contract between us (the “Contract”) will take place when we dispatch the Products to you. After the Contract has been formed you will be sent a dispatch confirmation (“Dispatch Confirmation”) via email and/or SMS message as applicable from our third-party couriers. 

5. OUR PRODUCTS

5.1 The images of Products on our Website are for illustrative purposes only. Your Products may differ slightly from those as displayed on our Website and food by its nature may vary in color and size. The packaging of Products may also vary from as shown on our Website.

5.2 You are responsible for opening and inspecting the meals upon delivery and storing them correctly in the freezer. You are also responsible for the preparation and cooking of our Products. We accept no liability for any loss, damage or injury arising as a result of the incorrect storage, preparation or cooking of our Products.

5.3 Our packaging and Website may include details of all allergens which may be contained within our Products. However, it is your responsibility for checking our packaging and Website to ensure that a Product does not contain a relevant allergen to you. 

5.4 Products are subject to availability and prevailing market conditions. In the event of non-availability of any Products you order, we may offer a reasonable substitute. It is our policy to notify you of any substitute items via email prior to delivery where possible giving you the opportunity to accept or reject the item prior to the point of delivery. If you are not happy with any substitution, please contact us at [email protected].

8. AVAILABILITY AND DELIVERY

8.1 For the purpose of these terms and conditions, standard delivery is defined as deliveries within Jordan. If you have any questions regarding our delivery locations, please contact us at [email protected] 

8.2 Delivery windows stated on our Website or via Email are an indication, and not a guarantee of delivery within these days. We reserve the right to deliver your box at any point on the day of delivery set out in the dispatch confirmation.

8.3 Delivery will be completed when we, or our authorized courier, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorized courier, will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left in an area that the authorized courier considers safe.

8.4 The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

8.5 The courier may try to contact you on the telephone so that delivery can take place. The delivery driver will use the telephone number associated with your account, which may also be printed on the delivery label.

8.6 Doomyz’s obligation to deliver the box shall be fulfilled once the courier delivers the box at the safe spot specified by you or the box is considered safe by the courier.

8.7 If the personal handover of the box is not possible and no leave safe is available Doomyz may also deliver the box to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the box may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g. same housing complex, building on the opposite side of the street, next-door building). All aforementioned nearby households and businesses are subsequently referred to as “neighbors”.

8.8 The customer will be notified of such delivery to a neighbor by delivery notice or via email.
If neither a personal handover nor a delivery to a neighbor is possible, you will be in default of acceptance

8.9 Doomyz will not attempt a further delivery. You are obliged to bear all expenses related to aforesaid default of acceptance.

Doomyz reserves the right to change your delivery date with prior notice. If we have left your Products in your safe place, or another place deemed safe by our driver, and they are stolen or damaged, we do not accept liability, but may offer you a refund or other compensation at our complete discretion.

9. RISK AND TITLE

9.1 Once the delivery is completed, according to the preceding paragraph (i.e. signed for by a customer, left in a safe spot as specified by the customer or considered safe by authorized courier, or delivered to a neighbor if no leave safe is provided or available) the risk of any damage or loss of the box will be with the customer. Doomyz shall not be held liable for any damage, defect or loss which may occur thereafter.

9.2 You are fully responsible for any damages or losses due to any ambiguity regarding the safe spot specified by you. Doomyz is not obliged to review the safe spot as to its general suitability.

9.3 Refusal of the box does not negate the charge for the Services. Doomyz will not be liable for any losses sustained by the customer relating to a refusal of delivery by our authorized courier.

10. PRICE AND PAYMENT

10.1 The price of the Products and delivery charges will be as quoted on our Website, except for in cases of obvious error.

10.4 Product prices and delivery charges are liable to change at any time, but the changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

10.5 Payment for all Products and Services must be on delivery.

11. OUR REFUNDS POLICY

11.1 If you are unhappy with your box for a legitimate reason such as: the box was missing meals, the box was damaged or the box did not arrive, we will offer an appropriate refund as long as it can be shown that the box you were charged for was not supplied as it should have been.

11.2 You must report any issue with your box within 24 hours of receipt.

12. WARRANTY

14.1 We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

13. OUR LIABILITY

13.1 Subject to clause 15.2, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.

13.2 Nothing in this agreement excludes or limits our liability for:
13.2.1 Death or personal injury caused by our negligence;
13.2.2 Fraud or fraudulent misrepresentation;
13.2.3 Any breach of the obligations implied by section 12;
13.2.4 Defective products; or
13.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

14. WRITTEN COMMUNICATIONS

14.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail and/or phone. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. NOTICES

15.1 All notices given by you to us must be given to Doomyz at [email protected]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 16.3 above. Notice will be deemed received and properly served immediately when posted on our Site, 24 hours after an e-mail is sent, or two days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

17. INTELLECTUAL PROPERTY RIGHTS

17.1 We are the owner or the licensee of all intellectual property rights in our Site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.

17.2 You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a license to do so from us and our licensors.

17.3 If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorize us to quote from your commentary on our Site and in any advertising or social media outlets which we may create or contribute to.

18. EVENTS OUTSIDE OUR CONTROL

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

18.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

18.2.1 Strikes, lock-outs or other industrial action;
18.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
18.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
18.2.4 Impossibility of the use of shipping, motor transport or other means of public or private transport;
18.2.5 Impossibility of the use of public or private telecommunications networks; and
18.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

18.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

19. WAIVER

19.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

19.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

19.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

20. SEVERABILITY

20.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21. ENTIRE AGREEMENT

21.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

21.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

21.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

21.4 Nothing in this clause limits or excludes any liability for fraud

22. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

22.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

22.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

23. LAW AND JURISDICTION

23.1 Contracts for the purchase of Products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Jordanian law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Jordan.